THE COLLECTOR'S GUIDE TO ULD

Whether you're opening the loot, hunting for your next card or selling a collection, you'll find answers to the most common ULD questions here. From authenticity and condition to shipping, international products and selling your cards — we've got you covered.

Built by collectors, for collectors.

Frequently asked questions

Explore our most common collector questions below. From condition standards for PokΓ©mon, One Piece, Disney Lorcana, and Magic: The Gathering to our direct buy-list process, we believe complete transparency creates the best collecting experience.

Are all ULD cards and products authentic?

Yes. ULD takes authenticity seriously. We inspect products where appropriate and do not knowingly sell counterfeit cards or sealed products. If we ever have concerns about an item's authenticity, it will not be offered for sale

How do you describe the condition of singles?

We aim to describe card condition clearly and accurately, taking into account areas such as the surface, edges and corners. Photos will be provided where appropriate, particularly for higher-value cards. Raw cards are not guaranteed to achieve any particular grade from PSA, CGC, Beckett or another grading company.

How does ULD package and protect my order?

We're collectors too, so we package orders how we'd want our own cards to arrive. Depending on the product and value, we may use sleeves, top loaders, team bags, protective cardboard, bubble protection and suitable boxes or mailers. Sealed products are also securely packed to minimise movement during transit.

What happens if my order arrives damaged?

Contact ULD as soon as possible with your order number and clear photographs of the item and packaging. We'll investigate what happened and work with you to resolve the issue in accordance with our Returns & Refunds Policy and your statutory rights.

Does ULD buy cards, bulk and collections?

Absolutely. We buy sorted and unsorted bulk, singles, vintage cards, complete and partial sets, master sets, sealed products and full collections across multiple TCGs. Head to We Buy Your Cards to submit what you have for assessment.

How does selling my cards to ULD work?

Submit details of your cards or collection through We Buy Your Cards, including photos where possible. We'll review the submission and, if we're interested, provide instructions for getting the cards to us. After physical inspection and valuation, we'll make a final offer. If accepted, payment is arranged by bank transfer.

Do you sell Japanese, Korean, Chinese and other international TCG products?

Yes. International TCG products are a big part of what ULD wants to offer. Alongside English products, we source selected Japanese, Korean, Simplified Chinese, Traditional Chinese and other international releases. The language or region will be clearly identified on the product listing.

Can I return an order?

Yes, where applicable. Returns and cancellations are handled in accordance with our Returns & Refunds Policy and UK consumer law. Different circumstances may apply depending on the product and reason for return, so please check our Returns & Refunds page or contact ULD if you're unsure.